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What is a Long-Term Care Ombudsman?

May 8th, 2017

The first Long-Term Care Ombudsman Program was established in 1972, shortly after in 1978 the Older Americans Act (OAA) was put in place. The act required all states to establish an Ombudsman program that was a local community program utilizing volunteers.

So what is a long-term ombudsman?

A long-term care ombudsman is an advocate for residents in elder care facilities, board and care homes and assisted living facilities. All 50 states have ombudsman offices operating under federal law to help families and residents in elder care facilities. There are over 8,155 volunteers certified to help handle complaints throughout the United States.

An ombudsman is trained to help resolve problems and assist patients or families when filing complaints. All matters are kept confidential unless specified otherwise.

A long-term care ombudsman can be beneficial in many ways, including:

  • Resolve complaints made for or by residents of long-term care facilities.
  • Educate consumers and long-term care providers about resident’s rights and good care practices.
  • Promote community involvement.
  • Provides public information on nursing homes and other long-term care facilities and services, residents rights and legislative and policy issues.

Click here to learn more.

In North Carolina there are currently 17 offices with long-term care ombudsman support throughout the state, all of the offices are in area agencies on Aging. Below is the most up to date list for the state of North Carolina.

 

Area Agency on Aging

 

Regional OmbudsmenCounties Served
Centralina Council of Governments

9815 David Taylor Drive

Charlotte, NC 28262

Toll Free:1-800-508-5777

(704) 348-2715,

348-2724, 688-6503,

348-2739, 688-6504

Fax: (704) 347-4710

Region F

Anson

Cabarrus

Gaston

Iredell

Lincoln

Mecklenburg

Rowan

Stanley

Union

Piedmont Triad Regional

1398 Carrollton Crossing Drive

Kernersville, N.C. 27284

Main Number

(336) 904-0300

Fax: (336)904-0302

Region G

Alamance

Caswell

Davidson

Davie

Forsyth

Guilford

Montgomery

Randolph

Rockingham

Stokes

Surry

Yadkin

 

Triangle J Council of Governments
4307 Emperor Blvd.,

Suite 110,

Durham, N.C. 27703

Toll Free: 1-800-310-9777
(919) 558-2719, (919) 558-2714, (919) 558-9404, (919) 558-2703,

(919) 558-9401

Fax: (919) 998-8101

 

 

Region J

Chatham

Durham

Johnston

Lee

Moore

Orange

Wake

Kerr Tar Regional Council of Governments
P.O. Box 709
Henderson, N.C. 27536
Toll Free: 1-866-506-6223(252) 436-2050
Fax: (252) 436-2055
 

Region K

Franklin

Granville

Person

Vance

Warren

 

Area Agency on AgingRegional OmbudsmenCounties Served
 

Upper Coastal Plains Council of Governments
121 West Nash Street

P.O. Box 9
Wilson, N.C. 27893
(252) 234-5963, 234-5962

Fax: (252) 234-5971

Region L

Edgecombe

Halifax

Nash

Northampton

Wilson

 

Mid-Carolina Council of Governments
P.O. Box 1510
Fayetteville, N.C. 28302
(910) 323-4191 ext. 25

and ext. 27
Fax: (910) 323-9330

 

 

 

Region M

Cumberland

Harnett

Sampson

Lumber River Council of Governments
30 CJ Walker RoadPembroke, N.C. 28358Toll Free: 1-866-582-4251
(910) 775-9761Fax: (910) 521-7556
 

Region N

Bladen

Hoke

Robeson

Scotland

Richmond

 

Cape Fear Council of Governments
1480 Harbour Dr.
Wilmington, N.C. 28401

Toll Free: 1-800-218-6575
(910) 395-4553

Fax: (910) 395-2684

 

Region O

Brunswick

Columbus

New Hanover

Pender

 

Eastern Carolina Council
Area Agency on Aging
P.O. Box 1717
New Bern, N.C. 28563

Toll Free: 1-800-824-4648
(252) 638-3185 ext. 3010

and ext. 3007
Fax: (252) 638-3187

 

Region P

Carteret           Craven

Duplin             Greene

Jones               Lenoir

Onslow            Pamlico

Wayne

 

Mid-East Commission
1385 John Small Avenue
Washington, N.C. 27889
(252) 974-1838
Fax: (252) 551-7683

 

Region Q

Beaufort          Bertie

Hertford          Martin

Pitt

 

Albemarle Commission
P.O. Box 646
Hertford, NC 27944
(252) 426-5753
Fax: (252) 426-8482

 

 

Region R

Camden          Chowan

Currituck          Dare

Gates               Hyde

Pasquotank     Perquimans

Tyrrell             Washington

Making the decision to put a loved one in a nursing home or long-term care facility is never easy. It is important that both you and your relative feel that you are choosing a facility that will have their comfort, safety and best interests at heart.

If you think a loved one has been a victim of elder abuse or neglect, which has caused serious injury, financial loss or even death, call Henson Fuerst for help.

Call 919-781-1107 to speak with an experienced North Carolina Nursing Home Abuse Attorney absolutely FREE.

At Henson Fuerst, we will speak with you for free and help answer any questions you have. We will investigate every detail of your situation at no cost to you and fight hard to secure the justice you and your family deserve. Call today or fill out a free consultation form online to find out how Henson Fuerst may be able to help.

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