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    What is a Long-Term Care Ombudsman?

    May 8th, 2017

    The first Long-Term Care Ombudsman Program was established in 1972, shortly after in 1978 the Older Americans Act (OAA) was put in place. The act required all states to establish an Ombudsman program that was a local community program utilizing volunteers.

    So what is a long-term ombudsman?

    A long-term care ombudsman is an advocate for residents in elder care facilities, board and care homes and assisted living facilities. All 50 states have ombudsman offices operating under federal law to help families and residents in elder care facilities. There are over 8,155 volunteers certified to help handle complaints throughout the United States.

    An ombudsman is trained to help resolve problems and assist patients or families when filing complaints. All matters are kept confidential unless specified otherwise.

    A long-term care ombudsman can be beneficial in many ways, including:

    • Resolve complaints made for or by residents of long-term care facilities.
    • Educate consumers and long-term care providers about resident’s rights and good care practices.
    • Promote community involvement.
    • Provides public information on nursing homes and other long-term care facilities and services, residents rights and legislative and policy issues.

    Click here to learn more.

    In North Carolina there are currently 17 offices with long-term care ombudsman support throughout the state, all of the offices are in area agencies on Aging. Below is the most up to date list for the state of North Carolina.

     

    Area Agency on Aging

     

    Regional OmbudsmenCounties Served
    Centralina Council of Governments

    9815 David Taylor Drive

    Charlotte, NC 28262

    Toll Free:1-800-508-5777

    (704) 348-2715,

    348-2724, 688-6503,

    348-2739, 688-6504

    Fax: (704) 347-4710

    Region F

    Anson

    Cabarrus

    Gaston

    Iredell

    Lincoln

    Mecklenburg

    Rowan

    Stanley

    Union

    Piedmont Triad Regional

    1398 Carrollton Crossing Drive

    Kernersville, N.C. 27284

    Main Number

    (336) 904-0300

    Fax: (336)904-0302

    Region G

    Alamance

    Caswell

    Davidson

    Davie

    Forsyth

    Guilford

    Montgomery

    Randolph

    Rockingham

    Stokes

    Surry

    Yadkin

     

    Triangle J Council of Governments
    4307 Emperor Blvd.,

    Suite 110,

    Durham, N.C. 27703

    Toll Free: 1-800-310-9777
    (919) 558-2719, (919) 558-2714, (919) 558-9404, (919) 558-2703,

    (919) 558-9401

    Fax: (919) 998-8101

     

     

    Region J

    Chatham

    Durham

    Johnston

    Lee

    Moore

    Orange

    Wake

    Kerr Tar Regional Council of Governments
    P.O. Box 709
    Henderson, N.C. 27536
    Toll Free: 1-866-506-6223(252) 436-2050
    Fax: (252) 436-2055
     

    Region K

    Franklin

    Granville

    Person

    Vance

    Warren

     

    Area Agency on AgingRegional OmbudsmenCounties Served
     

    Upper Coastal Plains Council of Governments
    121 West Nash Street

    P.O. Box 9
    Wilson, N.C. 27893
    (252) 234-5963, 234-5962

    Fax: (252) 234-5971

    Region L

    Edgecombe

    Halifax

    Nash

    Northampton

    Wilson

     

    Mid-Carolina Council of Governments
    P.O. Box 1510
    Fayetteville, N.C. 28302
    (910) 323-4191 ext. 25

    and ext. 27
    Fax: (910) 323-9330

     

     

     

    Region M

    Cumberland

    Harnett

    Sampson

    Lumber River Council of Governments
    30 CJ Walker RoadPembroke, N.C. 28358Toll Free: 1-866-582-4251
    (910) 775-9761Fax: (910) 521-7556
     

    Region N

    Bladen

    Hoke

    Robeson

    Scotland

    Richmond

     

    Cape Fear Council of Governments
    1480 Harbour Dr.
    Wilmington, N.C. 28401

    Toll Free: 1-800-218-6575
    (910) 395-4553

    Fax: (910) 395-2684

     

    Region O

    Brunswick

    Columbus

    New Hanover

    Pender

     

    Eastern Carolina Council
    Area Agency on Aging
    P.O. Box 1717
    New Bern, N.C. 28563

    Toll Free: 1-800-824-4648
    (252) 638-3185 ext. 3010

    and ext. 3007
    Fax: (252) 638-3187

     

    Region P

    Carteret           Craven

    Duplin             Greene

    Jones               Lenoir

    Onslow            Pamlico

    Wayne

     

    Mid-East Commission
    1385 John Small Avenue
    Washington, N.C. 27889
    (252) 974-1838
    Fax: (252) 551-7683

     

    Region Q

    Beaufort          Bertie

    Hertford          Martin

    Pitt

     

    Albemarle Commission
    P.O. Box 646
    Hertford, NC 27944
    (252) 426-5753
    Fax: (252) 426-8482

     

     

    Region R

    Camden          Chowan

    Currituck          Dare

    Gates               Hyde

    Pasquotank     Perquimans

    Tyrrell             Washington

    Making the decision to put a loved one in a nursing home or long-term care facility is never easy. It is important that both you and your relative feel that you are choosing a facility that will have their comfort, safety and best interests at heart.

    If you think a loved one has been a victim of elder abuse or neglect, which has caused serious injury, financial loss or even death, call Henson Fuerst for help.

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    At Henson Fuerst, we will speak with you for free and help answer any questions you have. We will investigate every detail of your situation at no cost to you and fight hard to secure the justice you and your family deserve. Call today or fill out a free consultation form online to find out how Henson Fuerst may be able to help.

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